How do I start using OMNIK?

To get started using OMNIK, you need to download and install our software.

How can I download the software?

Go to www.OMNIK.com. First pick which plan works for you (Free or Premium) then click the download link. Save the installation file to your computer. Be sure to remember where you saved the file (the desktop might be a good place). Please read also our visual "how to" guides.

How do I install OMNIK?

To install OMNIK, you must first download it. (See above.) Double-click the file to start the installation process. Then, just step through the installation program wizard. The installation program has a default installation location under the Program Files directory, but you can select another location. Please also refer to the visual "how to" guides.

What happens the first time that I run OMNIK?

The very first time you start OMNIK you must register an account. You will not be able to log in until you do this. Press "register" on the log in page. Now fill in the empty fields. You will be asked to choose an OMNIK username, a password and enter a valid email address. The OMNIK username and password fields are required in order to sign on OMNIK. You can choose your nickname later on your personal profile, which is the name people will see online. You can choose any name as your Username that is easy for you to remember but it needs to be just one word (with no spaces). If the name you choose is already in use by someone else, you will have to select another name. Once the registration is complete, a confirmation email will be sent to you at the email address you provided.

How do I use a headset?

Your headset should act as your microphone and speakers. You need a computer headset and not a telephone headset. A computer headset has two separate connectors - one for the microphone, and one for the speaker (some newer headsets connect via USB ports, these are typically a bit more expensive). Make sure your headset include a microphone. You can also buy a handset, just as long as it has two connectors so that it can be plugged into your computer. You can buy a headset from the OMNIK Store or by visiting your local computer or electronics retailer. Check out our OMNIK Store. (Coming Soon)

How do I make a call?

There are several ways to call a Contact:

• Select the OMNIK name and then click the phone "Call button" at the bottom of the window.
• Double-click the OMNIK name in your Contact List and the text chat connection will automatically be placed. Then, click the Call button next to the other party's picture/video.
• Right-click the OMNIK name in your Contact List select "Audio/video chat"

Please also refer to our visual "how to" guides. visual "how to" guides.

How do I answer an OMNIK call?

If someone is calling you, you will hear the sound of a telephone ringing and the OMNIK icon in your system tray will flash. Go to the OMNIK application (if not already visible) and select whether you would like to answer or reject the call in the incoming call tab. As soon as you decide to answer a call, a two-way voice conversation will begin and the duration of the call will be visible. To end the call, click on the hang up button. Please also refer to our visual "how to" guides.

How do I know which contacts are online?

Your contacts that are online (except in hidden mode) will have the words online next to them and their picture will be in color. Anyone who is offline will say offline and their picture will be black. The contacts that are online are at the top of each of your groups so they are easy to recognize.

How do I search for a contact?

To search for a contact so that they can be added to your Contacts, select Contacts - Search/Add Contacts. A new search window will open where you can search for people by name, id, email or any other information they have listed in their Personal Profile. Please also refer to our visual "how to" guides.

How do I add a Contact?

Once you find someone to add, hi-light his or her name and select "Add Contact". You will be prompted to send a request to that person. Their name will appear on your contact list and once they have accepted you, you will be able to talk with them. Please also refer to our visual "how to" guides.

Can I log in from multiple computers with OMNIK? What about my contact list?

Yes, you can log on from multiple locations. All you need is for the computer to have OMNIK installed. You can log in and your contacts will automatically appear.

How do I make a conference call or call multiple people?

It is now possible for up to 4 people to conference call with OMNIK using your contact list. You can call up to 10 people through the chat room. Check out chat room FAQ's. Starting a conference call is simple, hi-light one of the people that you would like to call and press the call button. On the top of the screen, select the "invite contacts" button and hi-light the additionally people. Once you have everyone in the room, press the "connect all" button and everyone will be able to See and Hear each other.

 

Keep in mind that the host of the conference (the person who started the conference) is the only person that can add new participants. Please also refer to our visual "how to" guides.

How do I send text messages or text chat?

To start a text chat, you can highlight your contact and press the "T" button for text chat or you can right click on the contact and select Text Chat.

How do I receive a text chat?

Receiving a text chat is just as easy. When someone wants to text chat with you, you will receive a text chat window. To end a chat, click on the window "Close (X)" button. Please also refer to our visual "how to" guides.

How do I change fonts and colors in my chat windows?

With OMNIK you can change the color of your contacts on your contact list. Also when you call or text chat with someone, you can choose a unique font in the chat window. Select "Set font" and you will be able to change your colors, style, font face and text size.

How do I change my OMNIK username?

It is not possible to change your OMNIK username or ID without creating a new account. However, you CAN change your nickname. Just select File->My Personal Profile. Make the changes you wish and then update it.

 

If you want a different OMNIK username you will need to register as a new user. From the File menu, select "register a new account" and then create a new OMNIK account.

How can I change my personal information on my profile?

In the menu bar of your contact list window, you will see the "File" menu. Drop down the "File" menu, and then select "My Personal Profile". A dialog box will open, and you will be able to make changes to your profile and save them from there.

How do I change my password?

If you would like to change your password please select File->My Personal Profile. Then select "Security Setting" from the left toolbar. You will be able to change your password from here.

If I forget my password, how can I retrieve it?

On the login screen, click on "forget your password" link (located under the password field). You will be directed to a page on the OMNIK Website, where you can request that your password be sent to the email address that was used when you registered your account.

How do I change my email address in my profile?

If you would like to change your email address please select File->Tools->Change Email address. You will be able to change your email address from here.

How do I delete my message history?

You can delete your call list record for each person you chatted with by hi-lighting their name in the Contact List window, and then selecting Actions->Message history. Press "Clear History" on the top.

How long is the message history saved for?

Your messages are saved until you manually delete them.

Why are my chats archived, and what does this mean?

OMNIK archives your chats for you. Chat histories are not stored anywhere on the network. No one else on OMNIK will ever be able to see any of your chat histories except you and the person you are chatting with. Chats are archived as a convenience to you, so that you can easily keep track of your chat conversations on OMNIK. Video messages are also saved but calls are NOT archived.

How do I add or change My Picture?

Open the OMNIK Contact List window. Drop down the "File" menu, and select "My Personal Profile". Or, double click on your picture. You will see the "Edit Personal Profile" dialog box with your display picture at the center-top. Click on "Change." Select a picture, and click the "Update" button to close this dialog box and to save your choice.

How do I change the OMNIK sounds?

Select Tools -> Options -> Sound alerts. Here you will be able to customize a sound for each distinct event. The first orange arrow will allow you to hear the current sound that is selected. The green folder icon will allot you to select a new sound from the list. You can listen to your selection by selecting the orange arrow again. Finally you can select the pink button to revert to the OMNIK default sound.

I don't want to be notified every time someone comes online, how do I turn off this feature?

You can change your online notification settings by going to Tools -> Options -> Notifications. You can uncheck the box "When contacts come online" to disable this notification.

How do I uninstall OMNIK?

In order to uninstall, you will first have to close OMNIK. Then, run the uninstall program by clicking the Windows Start button, and then selecting All Programs->OMNIK->Uninstall.
Please also refer to our visual "how to" guides.